Customer relations, the human element at the center of exchanges
Customer service is a pillar of the commercial relationship. Positioned at the heart of the customer experience, it acts on all the actions that accompany the sale of a product or service.
"Covid resilience index is a response to the crisis"
While the recovery is underway for many economic sectors, the expectations of companies are growing with regard to solutions that can enable them to ensure the success of their business...
"AI will soon become as invisible as electricity."
Christophe Goudet, data-scientist at Ellisphere, explains the role of data-science and AI today and the changes that the profession will have to face.
Collaborative KYC: a real optimization lever?
In recent years, a number of initiatives have been launched to offer alternatives to the traditional means used by financial players to meet their obligations under the...
In search of the lost meaning...
More and more, we see articles related to the raison d'être of companies appear in the news. The development of CSR policies and societal issues...
Credit scoring, score, rating... how can we avoid confusing these key concepts of financial analysis?
Financial analysis covers many concepts that can sometimes be confusing. Score, rating... So many terms that it is important to know in the context of...
