Masterclass MyRéseau - Anticipating and managing customer risk: when soft skills make the difference

May 19, 2025

Masterclass MyRéseau - Anticipating and managing customer risk: when soft skills make the difference

DFCG Lorraine invites you to an exclusive Masterclass, in partnership with MyRéseau

In today's uncertain economic climate, customer risk management is more than ever a strategic skill for securing sales, preserving working capital and developing lasting business relationships.

🎯 On the program: an original round table on customer risk management and the contribution of soft skills, with insights from experts in the field:

🔹 Aurélien Brunet, Business Development Manager at Ellisphere and member of the DFCG Lorraine office, will provide a global vision of the lead-to-cash cycle, from identifying good payers to anticipating risks through scoring, weak signals and fraud indicators.

🔹 Aude-Alexandra Perrot, Credit Manager at Saint-Gobain PAM Group, will share a practical approach to day-to-day collections, highlighting the credit manager's key role in managing working capital and the quality of customer relations.

🔹 Stéphane Malecki, timeshare CFO, will provide an intra-company vision: what internal processes should be put in place to optimize collections? What levers should be activated to secure outstanding amounts?

🎤 A round-table discussion moderated by Asmaâ Amri, DFCG Board member and winner of the eloquence competition.

Masterclass objectives:

👉 Understand the key stages of the lead-to-cash cycle.
👉 Identify the right customers upstream using the right tools.
👉 Know how to read, interpret and act on weak signals.
👉 Implement efficient internal processes.
👉 Develop human skills for risk management.

A pragmatic and inspiring exchange of ideas for all those who want to professionalize their approach to customer risk with up-to-date, practical and humane methods.

Hosted by :